Payment and Terms

Payments

I accept payment via PayPal which means you can pay either using a PayPal account or most major credit or debit cards. Please note, it does not mean you have to have a Paypal account, the option to pay by card is sometimes a little obscure, hidden low down on the Paypal payment page. If you have any problems with this at all please contact me.

You can also pay by direct bank transfer.

Do note that items will not be dispatched until payment is received in full.

Shipping

All items are sent via UK Royal Mail postal service and will require a signature. Once dispatched the item will be sent via Special Delivery ( next day ), unless otherwise agreed. Items under £20 are sent via 1st class standard post.

Unfortunately I am not able to ship outside of the UK at this time. I hope that this will become possible in the future.

Please let me know as soon as possible if you are wishing to order but require a speedy dispatch and delivery so that I can amend any possible postal costs.

Returns & Refunds

My hand-made products are quality assured, but if for any reason you are not happy with a product due to a genuine fault, please contact me as soon as possible so that I can arrange a repair where possible and issues can be resolved efficiently.

Due to the fact that all items are hand made and not mass produced, custom / bespoke orders will NOT be accepted for return / refund.

Customers have 14 days from date of receipt of goods to return unwanted goods ( but must include all original packaging and parts and please let me know if you wish to return and the reason why within 5 days of receipt so that I can resolve as efficiently as possible), this DOES NOT APPLY TO CUSTOM ORDERS.

As jewellery is something that can be worn everyday, please take note of any care and guidance I include in listings / packaging, these items are handmade, some including delicate gemstones.